Return policy
CONSUMER RIGHTS - REVIEW - CANCELLATION TERMS OF RETURN
Basic :
1. If you place an order electronically through the website you use, you agree to the prior notice form provided to you and the distance selling agreement.
2. Buyers are subject to the provisions of the Consumer Protection Act and the Distance Selling Agreement with respect to the sale and delivery of the product they purchase, and other applicable laws.
3. The shipping cost, which is the shipping cost of the item, will be paid by the buyers.
4. Each purchased item is delivered to the individual and/or legal entity at the address specified by the buyer, with instructions not to exceed the statutory 45-day period. If the goods are not delivered within this period, the Buyers may withdraw from the contract.
5. The purchased product must be delivered in full and meet the requirements specified in the order, and with documents such as warranty card, instruction manual, if applicable.
6. If it is impossible to sell the purchased goods, the seller is obliged to notify the buyer in writing within 3 days from the moment he became aware of this situation. The total cost must also be returned to the Buyer within 14 days.
IF THE COST OF THE GOODS PURCHASED IS NOT PAID:
7. The Seller's obligation to deliver the goods is terminated if the buyer does not pay the cost of the purchased goods or cancels it in his bank records.
PURCHASES MADE WITH A CREDIT CARD WITHOUT AUTHORIZATION:
8. If, after delivery of the goods, it is established that the credit card with which the buyer paid was misused by unauthorized persons, and the cost of the goods sold was not paid to the Seller by the relevant bank or financial institution, the Buyer is obliged to return the goods subject to the contract to the Seller in within 3 days, taking into account the transport costs of the Seller.
IF THE GOODS CANNOT BE DELIVERED ON TIME FOR UNEXPECTED REASONS:
9. If force majeure circumstances arise that the Seller cannot foresee and the goods cannot be delivered on time, the Buyer is notified of the situation. The buyer may request the cancellation of the order, the replacement of the product with a similar one, or the delay in delivery until the obstacles are removed. If the buyer cancels the order; if he made a payment in cash, this fee will be paid to him in cash within 14 days from the date of cancellation. If the buyer made a payment by credit card and canceled it, the cost of the goods will be returned to the bank within 14 days of the cancellation, but the bank will most likely transfer it to the buyer's account within 2-3 weeks.
BUYER'S OBLIGATION TO CHECK THE GOODS:
10. The buyer checks the goods/services under the contract before receiving them; dented, broken, torn packaging, etc. damaged and defective goods/services will not be collected from the freight company. Goods/services received are considered undamaged and undamaged. The BUYER must carefully protect the product/service after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must be returned along with the item.
RIGHT TO RETURN GOODS:
11. The BUYER may exercise his right to terminate the contract by renouncing the goods without any civil or criminal liability and without any justification, provided that he notifies the seller within 14 (fourteen) days from the date of delivery of the purchased goods to him or to a natural or legal person at the specified address using the contact information below.
12. CONTACT INFORMATION FOR REPORTING THE SELLER'S RIGHT OF RETURN:
COMPANY
Name: Worldplase Limited Liability Partnership,
Address: Ind: 050026, Almaty, st. Aiteke bi house 202, office 26.
Phone: +77273959165
BIN: 171140022248
Email Address: worldplase.com@gmail.com
BY THE ADDRESS:
Almaty, st. Aiteki bi 202 office 26
DURATION OF THE RIGHT OF WITHDRAWAL:
13. If the buyer purchases the service, this 14-day period starts from the date of signing the contract. Before the expiration of the right of withdrawal, the right of withdrawal cannot be used in service agreements that were initiated with the consent of the consumer.
14. Costs resulting from the exercise of the right of withdrawal are borne by the SELLER.
15. To exercise the right of withdrawal, written notice must be provided to the SELLER within a fourteen (14) day period by registered mail, fax, or e-mail with a return, and if the product has not been used in accordance with the provisions of this agreement "Products for which the right of withdrawal is not can be used."
EXERCISE OF THE RIGHT OF REVIEW:
16. Invoice for goods delivered to a third party or BUYER (if the invoice for the returned product is a corporate one, it must be sent along with the return invoice issued by the institution when it is returned. Returning an order whose invoice is issued on behalf of institutions cannot be completed unless BILLED FOR A REFUND.)
17. Return form. Returned items must arrive safe and sound, complete with box, packaging, and standard accessories, if any.
RETURN TERMS:
18. The SELLER is obliged, no later than within 10 days from the date of receipt of the notice of withdrawal, to return to the BUYER the total cost and documents that bind the BUYER, and return the goods within 20 days.
19. If for any reason caused by a defect of the BUYER, the value of the goods decreases or the return becomes impossible, the BUYER shall be responsible for indemnifying the SELLER for the amount of the defect. However, the BUYER shall not be liable for any alterations or damage resulting from the proper use of the product or product during the period of the right of withdrawal.
20. If the amount of the discount received as part of the campaign is reduced below the campaign limit set by the Seller in connection with the exercise of the right of withdrawal, the amount of the discount received as part of the campaign will be canceled.
PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF CANCELLATION:
21. Underwear, swimwear and swimming trunks, cosmetics, disposable goods, goods that can quickly deteriorate or expire, prepared according to the BUYER's request or clearly personal needs and not intended for return, BUYER's goods that are not eligible for return from the point of view of health and hygiene, if their packaging was opened by the BUYER after delivery, Goods which, after delivery, are mixed with other goods and cannot be separated by their nature, Goods relating to periodicals such as newspapers and magazines, except for those which are provided under a subscription agreement, In the case of immediate provision of services or intangible goods delivered to the consumer immediately, audio or video recordings, books, digital content, programs, data recording and storage devices, computer consumables, if the packaging was opened by the BUYER, return in accordance with the Regulation is not possible. is In addition, before the expiration of the right of withdrawal, it is not possible to exercise the right of withdrawal in respect of services that have been started with the approval of the consumer, in accordance with the Regulation.
22. For the purpose of returning cosmetics and personal care products, underwear, swimwear, bikinis, books, playable software and programs, DVDs, VCDs, CDs and cassettes and stationery supplies (toner, cartridge, tape, etc.), unopened , untested packages may be returned, they must be intact and unused.
DEFAULT AND ITS LEGAL CONSEQUENCES
23. The BUYER agrees, represents and undertakes that in the event of default in the event of credit card payment processing, it will pay interest and be liable to the bank in accordance with the credit card agreement between the cardholder and Dec. In this case, the relevant bank may apply to the court; he may claim from the BUYER the expenses incurred and the fee by proxy, and under any circumstances, if the BUYER fails to fulfill its obligations under the debt, the BUYER agrees to indemnify the damages and losses incurred by the SELLER in connection with the late performance of the debt worldplase.com@gmail.com
